Gate Run
A mobile action game: step into the gates that open across Seoul, gather mana stones, rescue stranded awakeners and get out before the gate collapses.
Contact us
If something goes wrong in the game or you have a question, email us.
To help us look into it quickly, tell us your device (iPhone or Android model), the game version, and the screen and situation where the problem happened. Screenshots help too.
Frequently asked questions
Can I keep my progress on a new device?
Yes. When the game signs you in automatically with Game Center on iPhone or Google Play Games Services on Android, your progress is also saved on our save server. Sign in with the same account on the new device and open the game to pick up where you left off. If you are not signed in, your progress is saved only on that device.
How do I cancel a purchase or get a refund?
Payments are handled by the App Store or Google Play, so please ask the store you bought from. On iPhone, use Apple's Report a Problem page. On Android, follow Google Play's refund guide. If you paid but did not receive the item, email support@skene.ws with the order number from your receipt.
How do I delete my save data?
Deleting the game removes the data on your device. To delete the save on our server, email support@skene.ws with your platform (iOS or Android), your Game Center or Play Games nickname, roughly when you last played and in-game details such as your hunter rank. We will find it, delete it and let you know. See the Privacy Policy for details.
How do I turn off personalized ads?
On iPhone, turn off tracking for Gate Run in Settings > Privacy & Security > Tracking. On Android, reset or delete your advertising ID in your device's ad settings. The game works the same either way.